Update for relatives of residents at Wansbeck House and Tyne House

We’ve had urgent information from Newcastle City Council advising us to close our care homes in Newcastle to non-essential visitors from today as it has raised its COVID Control Plan to amber following a spike in cases across the region.
Given the vulnerability of our residents if they were to contract COVID-19 we will be following the advice given and are temporarily closed for to all non-essential visitors from today (11 September 2020).
We’d like to reassure you that we have sought urgent further advice from the Local Authority to establish exactly what this means for us and to see whether there is any way we can safely maintain contact between our residents and their families.  We will work closely with the local authority and public health and keep you updated at the earliest opportunity if we are able to change this decision.
We know how difficult this will be for our residents and their families but trust that your continued support will enable us to keep your loved ones safe.