Who Are We?

The Percy Hedley Foundation is one of the largest regional charities supporting people with a range of learning and physical needs. We take a person centred, flexible approach to the care and support we provide. The Percy Hedley Foundation has three main sites providing specialist education, adult day services and residential care to our service users. Our sites are based in Forest Hall, Killingworth, and Jesmond. 

We provide IT support to a diverse and growing user base and pride ourselves on delivering responsive, friendly, and high-quality services. This is a great opportunity to start your career in IT in a supportive environment with excellent development potential.

The Role

As an Apprentice IT Support Technician, you will work as part of a small, friendly and supportive team. You will learn how to:

• Provide first-line IT support to staff across the organisation
• Troubleshoot hardware and software issues on desktops, laptops and mobile devices
• Set up and configure new equipment for users
• Support user accounts, passwords, and basic Active Directory functions
• Learn about cloud technologies such as Microsoft 365
• Assist with IT asset management and documentation

You’ll gain hands-on experience with modern IT systems while building your technical knowledge through structured training and real-world application.

Training:

You will work towards the Level 3 IT Support Technician apprenticeship standard.

Career Progression:

Upon successful completion of the apprenticeship, there may be an opportunity to:

• Progress to a permanent role within the IT team
• Specialise in a particular area (e.g. End User Support, Infrastructure, or Cybersecurity)
• Continue your development with a Level 4 or Higher IT apprenticeship

We are committed to developing talent and investing in your career growth.

Please click here for a Job Description.

You will work 37 hours per week, typically:

8.30 am to 4.30 pm Monday to Thursday

8.30 am to 4.00 pm Friday.

The post is temporary for the length of the apprenticeship, typically 18 months.

Why Work for Us

The Percy Hedley Foundation encourages career development and progression. We run a robust training programme and we also have development opportunities across the wider Foundation.

We also offer the following benefits to staff:

• 23 days plus bank holidays
• Wellbeing support (including occupational health, physio services and counselling services)
• Contributory Pension Scheme 
• Induction and ongoing training
• Employee Assistance Programme
• Access to a rewards scheme designed to save money on shopping
• Cycle to Work Scheme
• Access to discounted Nexus Travel Corporate Pop Card (payments spread over 12 months and deducted from salary each month)

Click here for more information on the benefits available: https://www.percyhedley.org.uk/work-with-us/

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS and barring checks as well as other employment clearances such as referencing and online checks in line with our regulator’s legislation requirements.

Please note it is an offence to apply for this role if the applicant is barred from engaging in regulated activity relevant to children and the Percy Hedley Foundation has the right to respond appropriately.

As a disability confident employer who is registered and accredited by the scheme, we would encourage all applications but please reach out if you require any guidance or support in your application.

This role is classed as regulated activity as it involves working directly with children and/or vulnerable adults. All shortlisted candidates will be asked to complete a criminal records self-declaration form prior to interview.

Please access the following link for our vulnerable adults protection policy:

Adult Safeguarding Policy

This advert will close at midnight on 23rd July 2025 with interviews anticipated to take place soon after.