COVID-19 update – re-introducing visits to our residential homes, 29.06.20

We promised we’d provide another update for family and friends about our plans to reintroduce face to face visits at our residential homes.

We’d like to thank you for your continued patience while we have had restrictions on visitors to our homes during the COVID-19 pandemic, we are so grateful for your support and know how difficult it has been while you haven’t been able to see your loved ones who are staying in our Residential Services during the pandemic.

We are now really happy to inform you that we are gradually going to be able to facilitate visits, wherever it is possible or safe to do so. These will be outside of their Care Home and can commence in very limited numbers from 1 July 2020.

We know that you are all very keen to see your loved ones, and our priority is to keep everyone safe while supporting the visits.  We have been undertaking a risk assessment process in each service, to identify how we can make sure that social distancing measures are maintained during visits. In some areas that will mean that a barrier such as a window or screen will be in place between the resident and the visitor.  In most of our homes we only have one safe visiting area, we need to allow sufficient time to carry out additional cleaning before and after each visit and want to make sure that all of our residents have the opportunity to enjoy time with their friends and family.  This means that, initially there will be a limit on the number of visitors we can accommodate at one time and frequency of visits so that we can sure all residents who want to have the opportunity to have visitors. We’ll also be asking you to do support us with some additional safety measures:

  • We may need to temperature check visitors on arrival;
  • We’ll ask you to complete a ‘statement of health’ and leave us with ongoing contact details, so that in the event of a ‘track and trace’ being required, we will have the information we are required to keep;
  • You will be asked to wash your hands (or use hand gel) thoroughly before and after each visit, and
  • We may ask you to wear PPE including a face mask in some instances.

Please note that we are not able to provide refreshment or toilet facilities, so would ask that you consider these issues when planning a visit with us.

We will send out more information on Wednesday 1 July about how to book a visit with your loved one.  We kindly ask that you don’t contact us with booking enquiries until you’ve received this information.

Thank you again for your patience and continued support.  We are excited to see you all again soon.