COVID-19 Update 04.06.20- Visitor restrictions at our homes and residents returning to homes from other locations

Here is an update update about visitor restrictions at our homes and procedures for any residents returning to homes from other locations.

Restrictions on visits to our homes
We’ve had a lot of enquiries about when we’ll be able to re-introduce visits to our homes over the last week, following the government announcements about some relaxation to lockdown rules. Unfortunately, at this point, there is no change to our restrictions about visitors, which is in line with Care Quality Commission (CQC) and Government guidance on managing COVID-19 in care homes.

We know how keen you all are to see loved ones and we want to support this when it safe to do so, so we will be reviewing the restrictions on a weekly basis moving forward.

We are also working to ensure that we have the appropriate facilities available to safely manage visits while maintaining social distancing guidance in the future for the benefit of all of our residents and their loved ones.

In the meantime, we will endeavour to stay in contact with all of our families and each service will make sure that arrangements are made for visits once restrictions are lifted.

We know this is really difficult for everyone and would like to thank you for your patience in enabling us to prevent the spread of infection across our homes. With your support, this is working and we are really pleased that to date, we have not had a single case of COVID-19 in any of our residential services.

Returning to the home after a person has had to stay in another location temporarily
The current guidance for care homes asks us to treat the home as a ‘bubble’. This means that we treat the home as a household or ‘bubble’ and keep it separate from other households in order to prevent the spread of COVID-19.

To protect the safety of the residential bubble from COVID-19, we have to minimise the risk of the potential spread of infection when residents leave the ‘bubble’ and then return, for example those who have chosen to return to the family home while shielding or to hospital for an overnight stay.

To protect the safety of all of the residents in the home, we will be asking for a period of isolation on return to the residential service, which will be assessed individually by the service manager, following the relevant guidance at the time. This period currently will be for no more than 14 days and no less than 7 days. This is to ensure that we remain in-line with the Government and CQC guidelines on households remaining separate.