Moor View and Tyne House are situated in Jesmond, a pleasant residential area in Newcastle upon Tyne. They are within easy reach of the city centre and local community facilities.
Moor View was established in 2009 and Tyne House in 2010 and both provide a safe, secure, positive and structured environment which supports individuals’ specific and complex needs which exist as a result of their cerebral palsy, learning disability and associated disorders.
Experienced and skilled staff are on hand to provide the highest quality of care based upon a person’s individual needs and wishes.
Individually tailored support programmes are in place and are based upon a detailed understanding of the individuality of each service user. It is through the Person Centered Plan that an individual’s educational, social and health development is evaluated and assessed.
We will always aim to ensure that the contents of this Plan are agreed with the service user, their family or guardian and the person’s Social Worker.
Twice a year a more formal review is held with families, social workers and other relevant professionals to review each person’s progress and to ensure that everyone supports Percy Hedley’s programmes, assessments and goals.
Moor View is registered with the Care Quality Commission (CQC).
As part of our internal quality assurance system and as a requirement of the CQC, both houses have monthly unannounced inspections made by the Adult Service Director, who provides a written report to the Trustees and the CQC on the conduct of the Service.
The CQC’s inspection reports are public documents and a copy will always be made available to the service users, their families and the social worker.